Opis ogłoszenia

Currently, For one of our client, we are looking for the best candidates for the role of:

Supervisor
Location:Katowice

Responsibilities in the role:
Daily supervision and promoting the development of a team of advisors including:
• Staff supervision
• Handling of staff escalations
• Identifying staff training and development needs
• Monitoring and measuring of advisor level performance
• Providing regular coaching
• Providing formal and informal performance feedback
• Promoting of positive employee behaviors by leading by example
• Mentoring
• Measuring and reporting on call/contact center performance
• Participation in hiring, and training development as needed

Requirements:
• At least 1 years experience in Contact Center industry
• Fluency in German (both written and spoken)
• Ability to communicate in English
• Proficiency in team management skills
• Proficiency in employee development hiring, coaching, mentoring
• Ability to share operational improvement and take action with other teams
• Ability to manage projects to improve employee performance
• Usage of MS Office
• Knowledge of Mac OS environment
• Familiarity of Mac OS X Application
Our Client Offer:

• A unique opportunity to professional growth and personal development within international environment
• Attractive salary, bonuses and benefits package including private medical care, Multisport Card, private insurance, entertainment events and many others

If you are interested in our offer please do not hesitate to send us your resume ng@recruiters.com.pl


We kindly inform you that we contact only chosen candidates. In your application please include the following statement: “I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Personnel Protection Act 29.08.1997 no 133 position 883)