Service Desk Agent
Dodane Piątek, 17 Sierpnia 2018, 14:11:02, ID ogłoszenia: 18085
Opis ogłoszenia
We are a global IT service provider. With over 3,400 permanent employees in 35 subsidiaries we offer our services worldwide in more than 190 countries.
Your Task
- Providing remote L1 support to end-users (Win10 mobile App, Ticketsystem and dispatch system)
- Analysing problems related to software and implementing correct resolutions
- Opening, closing & monitoring of the incidents in the ticketing system
- Communicating with the end-user via phone, e-mail & chat
- Creating and updating knowledge articles
Our Requirements
- Excellent English (C1 level)
- Excellent communication skills with the ability to interact professionally with a diverse group of clients
- Previous experience with remote support for international clients
- Flexibility, independence and strong time management skills
- Readiness to work on shifts (12:00 – 24:00 to support the U.S. customers)
Your Benefits
- A secure job with an exponentially growing global player
- Necessary trainings to prepare you for the position
- Possibility to contribute to the newly created international Global Service Desk Team
- Great team spirit and great work climate in a pleasant team
- Open and direct communication
- Great opportunities for personal and professional development
- Buddy programme with experienced employees to ease entrance
- Language training
- A package of co-funded benefits: Multisport Card, private health care, life insurance
Would you like to join our team?
https://www.hemmersbach.com/career/browse-jobs/jobs/service-desk-agent-3801/3801?country=Poland
Please send your CV in English.
Please add statement:
„I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).”
“ I hereby give consent for my personal data included in my application to be processed by Hemmersbach also for the purposes of further recruitment processes."
Opis ogłoszenia
We are a global IT service provider. With over 3,400 permanent employees in 35 subsidiaries we offer our services worldwide in more than 190 countries.
Your Task
- Providing remote L1 support to end-users (Win10 mobile App, Ticketsystem and dispatch system)
- Analysing problems related to software and implementing correct resolutions
- Opening, closing & monitoring of the incidents in the ticketing system
- Communicating with the end-user via phone, e-mail & chat
- Creating and updating knowledge articles
Our Requirements
- Excellent English (C1 level)
- Excellent communication skills with the ability to interact professionally with a diverse group of clients
- Previous experience with remote support for international clients
- Flexibility, independence and strong time management skills
- Readiness to work on shifts (12:00 – 24:00 to support the U.S. customers)
Your Benefits
- A secure job with an exponentially growing global player
- Necessary trainings to prepare you for the position
- Possibility to contribute to the newly created international Global Service Desk Team
- Great team spirit and great work climate in a pleasant team
- Open and direct communication
- Great opportunities for personal and professional development
- Buddy programme with experienced employees to ease entrance
- Language training
- A package of co-funded benefits: Multisport Card, private health care, life insurance
Would you like to join our team?
https://www.hemmersbach.com/career/browse-jobs/jobs/service-desk-agent-3801/3801?country=Poland
Please send your CV in English.
Please add statement:
„I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).”
“ I hereby give consent for my personal data included in my application to be processed by Hemmersbach also for the purposes of further recruitment processes."
