Service Desk Agent
Dodane Poniedziałek, 09 Lipca 2018, 13:59:55, ID ogłoszenia: 17409
Opis ogłoszenia
We are a global IT service provider. With over 2,800 permanent employees in 35 subsidiaries we offer our services worldwide in more than 190 countries.
Your Task
- Providing remote L1 support to end-users (Win10 mobile App, Ticketsystem and dispatch system)
- Analysing problems related to software and implementing correct resolutions
- Opening, closing & monitoring of the incidents in the ticketing system
- Communicating with the end-user via phone, e-mail & chat
- Creating and updating knowledge articles
Our Requirements
- Excellent English (C1 level)
- Excellent communication skills with the ability to interact professionally with a diverse group of clients
- Previous experience with remote support for international clients
- Flexibility, independence and strong time management skills
- Readiness to work on shifts (12:00 – 24:00 to support the U.S. customers)
Your Benefits
- Attractive salary
- Necessary trainings to prepare you for the position
- Welcoming and friendly work environment within young team
- Possibility to contribute to the newly created international Global Service Desk team
- Stable work in flexible and open company
- Permanent support in daily tasks
- Buddy programme
- Space for your own ideas
- Language training
- A package of co-funded benefits: Multisport Card, private health care, life insurance
Would you like to join our team? Please send your CV in English.
https://www.hemmersbach.com/career/browse-jobs/jobs/hr-administrator-3818/3818
Please add a statement: “I hereby agree for my personal data included in my application to be processed for the purposes of the recruitment process by Hemmersbach Central Support Sp. z o. o. Sp. K. under the Personal Data Protection Act as of 29 August 1997, Dz. U. no 133, .883, consolidated text: Journal of Laws 2016, item 922 as amended. I hereby agree for my personal data in the range described above to be placed in the data base of Hemmersbach Central Support Sp. z o. o. Sp. K and be processed for the purposes of future recruitment processes.”
Opis ogłoszenia
We are a global IT service provider. With over 2,800 permanent employees in 35 subsidiaries we offer our services worldwide in more than 190 countries.
Your Task
- Providing remote L1 support to end-users (Win10 mobile App, Ticketsystem and dispatch system)
- Analysing problems related to software and implementing correct resolutions
- Opening, closing & monitoring of the incidents in the ticketing system
- Communicating with the end-user via phone, e-mail & chat
- Creating and updating knowledge articles
Our Requirements
- Excellent English (C1 level)
- Excellent communication skills with the ability to interact professionally with a diverse group of clients
- Previous experience with remote support for international clients
- Flexibility, independence and strong time management skills
- Readiness to work on shifts (12:00 – 24:00 to support the U.S. customers)
Your Benefits
- Attractive salary
- Necessary trainings to prepare you for the position
- Welcoming and friendly work environment within young team
- Possibility to contribute to the newly created international Global Service Desk team
- Stable work in flexible and open company
- Permanent support in daily tasks
- Buddy programme
- Space for your own ideas
- Language training
- A package of co-funded benefits: Multisport Card, private health care, life insurance
Would you like to join our team? Please send your CV in English.
https://www.hemmersbach.com/career/browse-jobs/jobs/hr-administrator-3818/3818
Please add a statement: “I hereby agree for my personal data included in my application to be processed for the purposes of the recruitment process by Hemmersbach Central Support Sp. z o. o. Sp. K. under the Personal Data Protection Act as of 29 August 1997, Dz. U. no 133, .883, consolidated text: Journal of Laws 2016, item 922 as amended. I hereby agree for my personal data in the range described above to be placed in the data base of Hemmersbach Central Support Sp. z o. o. Sp. K and be processed for the purposes of future recruitment processes.”